Delivery & Orders
When will I receive my order?
We process, prepare, and ship your order within 15 to 30 business days. We aim to deliver as quickly as possible while maintaining the quality and care your product deserves.
How can I track my order?
You can check the status of your order anytime by visiting our Parcel Tracking page.
How much does shipping cost?
We ship worldwide for a flat-rate fee of $3–$5, depending on your location. There’s no minimum order required.
Why is my order incomplete?
If your order includes multiple items, they may be shipped separately from different warehouses. This helps us deliver items more efficiently based on availability. Don’t worry—your remaining items are on the way!
I didn’t receive my order
If your order is delayed or appears lost, please contact us at 📧 [email protected]. Our support team will investigate and assist you as quickly as possible.
Cancellations & Returns
Can I change or cancel my order?
Yes—as long as we haven’t processed or shipped your order yet. Email [email protected] immediately with your order number to request a change or cancellation.
Please note: A $5 cancellation fee will be deducted from your refund to cover processing costs.
How do I return an item?
If your item arrives damaged or has a manufacturing defect, we’ll make it right.
Please email us at [email protected] with:
- A clear photo of the issue (preferably in original packaging)
- Your order number
Returned items must be unused and in original condition to qualify.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards. Your payment is processed securely and encrypted for full protection.
Is my personal information secure?
Yes. Our site uses SSL encryption and runs on a secure HTTPS connection. You’ll see a padlock icon in your browser confirming your data is protected.
Other Questions
How do I place an order?
Ordering is easy:
- Browse and select your product(s)
- Click “Add to Cart”
- Open your cart (top-right corner)
- Follow the checkout steps to complete your purchase
Creating an account is optional but recommended for faster checkouts and order tracking.
Can I use more than one discount code?
No. Our system only allows one discount code per order, unless otherwise noted during special promotions.
What if I’m charged an import tax?
Import taxes or customs fees vary by country and are the buyer’s responsibility. We ship legally worldwide and comply with international shipping laws.
Bulk Orders & Collaborations
Interested in placing a bulk order or collaborating with us on a special project?
Please reach out to us at 📧 [email protected] — we’d love to work with you!